InspectaCAR Inc.

 

At InspectaCAR, we are committed to providing our customers with exceptional service.  As providing this service involves the collection, use and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities.

 

While we have always respected our customers, privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of Alberta’s Personal Information Protection Act (PIPA).  PIPA, which came into effect on January 1, 2004, sets out the ground rules for how AB businesses and not-for-profit organizations may collect, use and disclose personal information.

 

We will inform our customers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.

 

This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting customers’ personal information.  Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our customers’ personal information and allowing our customers to request access to, and correction of, their personal information.
 

This Personal Information Protection Policy applies to InspectaCAR Inc. 

 

Personal Information –means information about an identifiable individual E.g., including name, home address, email, and phone number. Personal information does not include contact information (described below).

 

Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number.  Contact information is not covered by this policy or PIPA.

 Privacy Officer – means the individual designated responsibility for ensuring that InspectaCAR complies with this policy and PIPA. To see exactly what personal information we have about you in our records, or wish to     launch a complaint, please contact Sheldon Anderson, Box 1289, Raymond, AB T0K 2S0, email sheldon@inspectacar.ca

1.1 Unless the purposes for collecting personal information are obvious and the customer, voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally, in writing, or on-line check box before or at the time of collection.

1.2  We will only collect customer information that is necessary to fulfill the following purposes: 

·         To verify identity; e.g. Name, home address

·         Home or Cell phone 

·         To identify customer, preferences;

·         To open and manage an account;

·         To deliver requested products and services

·         To enrol the client in a program; or contest

·         To ensure a high standard of service to our customers. 

·         To meet regulatory requirements; 

·         To collect payments;

2.1 We will obtain customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). 

2.2 Consent can be provided orally, in writing, electronically, through an authorized representative or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the customer voluntarily provides personal information for that purpose. 

2.3 Consent may also be implied where a customer is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the customer, does not opt-out. 

2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), customers can withhold or withdraw their consent for InspectaCAR to use their personal information in certain ways.  A customer’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product.  If so, we will explain the situation to assist the customer in making the decision. 

2.5  We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited circumstances: 

 

·         When the collection, use or disclosure of personal information is permitted or required by law;

·         In an emergency that threatens an individual's life, health, or personal security;

·         When the personal information is available from a public source (e.g., a telephone directory);

·         When we require legal advice from a lawyer;

·         For the purposes of collecting a debt;

·         To protect ourselves from fraud;

·         To investigate an anticipated breach of an agreement or a contravention of law 

3.1  We will only use or disclose customer personal information where necessary to fulfill the purposes identified at the time of collection:

 

·         To conduct customer member surveys in order to enhance the provision of our services;

·          To contact our customers directly about products and services that may be of interest

·          To submit to government when required 

3.2 We will not use or disclose customer personal information for any additional purpose unless we obtain consent to do so. 

3.3  We will not sell, customer lists or personal information to other parties

 

4.1 If we use customer personal information to make a decision that directly affects the customer, we will retain that personal information for at least one year so that the customer has a reasonable opportunity to request access to it. 

4.2 Subject to policy 4.1, we will retain customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose. 

5.1 We will make reasonable efforts to ensure that customer personal information is accurate and complete where it may be used to make a decision about the customer or disclosed to another organization. 

5.2   Customers may request correction to their personal information in order to ensure its accuracy and completeness.  A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought. 

5.3   If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year.  If the correction is not made, we will note the customers’ correction request in the file. 

 

6.1 We are committed to ensuring the security of customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. 

6.2  The following security measures will be followed to ensure that customer personal information is appropriately protected: 

e.g. the use of locked filing cabinets; physically securing offices where personal information is held; the use of user IDs, passwords, encryption, firewalls; restricting employee access to personal information as appropriate (i.e., only those that need to know will have access; contractually requiring any service providers to provide comparable security measures].

6.3 We will use appropriate security measures when destroying customer’s, personal information such as shredding documents, deleting electronically stored information. 

6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security. 

 7.1 Customers have a right to access their personal information, subject to limited exceptions. 

solicitor-client privilege, disclosure would reveal personal information about another individual, health and safety concerns

7.2  A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought:  A request to access personal information should be forwarded to the Privacy Officer 

7.3 Upon request, we will also tell customers how we use their personal information and to whom it has been disclosed if applicable. 

7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request. 

7.5 A minimal fee may be charged for providing access to personal information.  Where a fee may apply, we will inform the customer of the cost and request further direction from the customer on whether or not we should proceed with the request. 

7.6 If a request is refused in full or in part, we will notify the customer in writing, providing the reasons for refusal and the recourse available to the customer. 

 

8.1 The Privacy Officer is responsible for ensuring InspectaCAR compliance with this policy and the Personal Information Protection Act. 

8.2 Customers should direct any complaints, concerns or questions regarding InspectaCAR’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the customer may also write to the Information and Privacy Commissioner of Alberta. 

Contact information for InspectaCAR’sPrivacy Officer:

Sheldon Anderson

Box 1289, Raymond, AB T0K 2S0

email: sheldon@inspectacar.ca

To review the warranty, waiver, privacy policy, and FAQ's pertaining to this inspection report, visit www.inspectacar.ca, click on “Why InspectaCAR”

Vehicle Purchase Precautions:
Purchasing a preowned vehicle can be risky.   Although having a vehicle inspection will greatly reduce your risk, there are still risk factors involved.  InspectaCAR guarantees a quality inspection by certified Technicians, however they will not be held liable for any additional problems the vehicle may encounter after the inspection.  To reduce your risk in purchasing a used vehicle.  Please visit our website and click on “Buying Tips”.  

Inspection Order Waivers:
1.     InspectaCAR guarantees a quality inspection. Some issues may be extremely difficult to determine without extensive diagnosis and may be intermittent in nature.   I understand that InspectaCAR will not be held liable for any issue that was not present at the time of Inspection.   
2.     I understand that there are different levels of inspections and maintenance packages.  Further, I acknowledge and agree that InspectaCAR always recommends purchasing the highest level of inspection, unless I feel confident in the service I have selected. 
3.     I understand that I paid InspectaCAR for the service that they provided and InspectaCAR will not be held liable for any repairs needed to the vehicle whether they were reported on the Inspection report or not.   
4.     I understand that any repair quotes provided by InspectaCAR are estimates only and may vary from other estimates due to part quality and differences in shop rates.
5.     InspectaCAR always recommends obtaining actual quotes from multiple repair shops before making vehicle purchase or repair decisions.   I understand that InspectaCAR will not be liable for differences in repair quotes.
6.     Timing belts need to be changed as recommended in the vehicle's owner manual as it cannot be determined visually if they need to be changed.  If they fail, it could cause engine damage.  If you don't know when the timing belt was last changed and the mileage or time (according to the manual) is close, then InspectaCAR recommends that you change it.  InspectaCAR will not warranty or be held liable for timing belt issues. 
7.     Oil leaks are very difficult to pin point without extensive diagnosis. Wind and cooling fans can spread the oil.  If an oil leak is detected, InspectaCAR technicians will provide their best opinion to the cause of the leak, however I understand that this is an opinion only and further diagnosis will be required.
8.     If the Brakes fail the inspection, this also may include the individual brake components such as the pads, rotors, calipers,  and bushing kits The individual brake components can’t be determined until the brakes are dismantled and further diagnosis is done. 
9.     InspectaCAR recommends that all customers try heated seat function, Sun Roofs, convertible tops,  as well as CD, DVD, navigation and/or gaming systems with proper discs to validate proper working order as these are not included in the inspection (unless requested and purchased separately -  billed out at shop labour rate).

10.    Depending on the season, a/c and heater function may be difficult to determine and diagnosis may not be accurate.  I understand that InspectaCAR Inc. will give their best diagnosis on a/c and heater function however I understand that InspectaCAR will not be liable or cover warranty issues for a/c or heaters.